Maintenance, upgrades, and support of Livescan stations, and AFIS components

Project ID: 05626Y0231 State|LocalOpportunities

Overview

Agency	New York City Police Department (NYPD) [NY]
Deadline	03/24/26
Posted	03/10/26
Estimated Value	$5,000,000 - $15,000,000 (AI estimate)
Set Aside	Not Provided
NAICS	Not Provided
PSC	Not Provided
Location	New York

Description

Primary Latest Change

Pursuant to Section 3-05 of the New York City Procurement Policy Board Rules, the New York City Police Department ( NYPD ) intends to enter into negotiations with IDEMIA Identity & Security USA LLC ( IDEMIA ) to provide maintenance, upgrades, and technical support services for NYPD's existing Livescan stations, AFIS components, and Mobile ID devices. NYPD has determined that IDEMIA is the sole source for these services because the software and hardware are proprietary. Due to the proprietary nature of the system, including NYPD-specific customizations and integrated components, only IDEMIA can legally provide the required services. As such, the NYPD believes that no other vendor is legally authorized to perform maintenance and support services on NYPD's existing Livescan stations, AFIS components, and Mobile ID devices. Any vendor besides IDEMIA that believes that it can provide the services is invited to do so. Complete specifications are found in Passport.To respond in PASSPort, please upload a Capability Statement in the Documents Submission Section of the Manage Responses tab. If you have any questions about the details of the RFx, please submit them through the Discussion with Buyer tab and e-mail Jordan Glickstein and Margaret Budzinska at jordan.glickstein@nypd.org and margaret.budzinska@nypd.org.

Summary (Newest Update)

Background The New York City Police Department (NYPD) intends to negotiate with IDEMIA Identity & Security USA LLC for the maintenance, upgrades, and technical support services of its existing Livescan stations, AFIS components, and Mobile ID devices. NYPD has identified IDEMIA as the sole source for these services due to the proprietary nature of the software and hardware, which includes NYPD-specific customizations that only IDEMIA can legally service. Work Details The contract will encompass comprehensive maintenance and support for all Livescan stations to ensure optimal performance through regular updates and troubleshooting. Services include: 1. Standard Advantage Software Support providing technical assistance, remote diagnostics, and software updates during business hours. 2. On-site hardware support covering physical repairs and component replacements to minimize downtime. 3. Parts support including delivery of necessary replacement parts to maintain system reliability. Vendors must demonstrate expertise in supporting biometric systems such as Livescan, AFIS, and Mobile ID components. They should possess knowledge of IDEMIA's software functionality standards, maintain source code documentation for IDEMIA application modules, employ experienced staff for system management, provide emergency software defect fixes available 24/7 until resolution is achieved, and manage a 24/7 telephone service hotline. Period of Performance The specific period of performance is not detailed in the solicitation. Place of Performance The services will be performed at locations specified by the NYPD within New York City. Bidder Requirements Vendors must be authorized to support biometric systems including Livescan, AFIS, and Mobile ID components. They should have experience in maintaining these systems and knowledge of IDEMIA's software standards. Additionally, vendors must have authorization to maintain source code documentation for IDEMIA modules and employ sufficient experienced staff for system management.

Contacts