Maintenance and Server Hosting Support

Background

The Florida Department of Commerce is seeking to procure maintenance and server hosting support for the Evans CaseLoad software, a case management system utilized by the Reemployment Assistance Appeals Commission (RAAC). This software is critical for managing appeals related to Florida's Reemployment Assistance Program, ensuring efficient case review and management.

Work Details

The contract involves providing maintenance and support services for the Evans CaseLoad software, which includes customizable workflows, document management, and case lifecycle management. The services required include complete end-to-end management of the software and associated server infrastructure. Specific services encompass system maintenance, hosting support, and ensuring optimal performance, reliability, security, and continuous improvement of the software. The contract will also cover software maintenance and support under UNSPSC codes 43231500 (Business function specific software) and 81112200 (Software Maintenance & Support).

Period of Performance

36 months, from June 1, 2026 to May 31, 2029.

Place of Performance

Services will be performed at locations specified by the Florida Department of Commerce; however, specific geographic locations are not detailed in the solicitation.

Bidder Requirements

The contract is intended for a single source acquisition from Equivant, which holds proprietary rights to the Evans CaseLoad software. Only Equivant can provide necessary maintenance and support services due to their specialized expertise in managing their proprietary software.