Computer Aided Dispatch

Background

The White County Board of Commissioners is issuing this Request for Proposal (RFP) to solicit proposals from qualified vendors for the purchase, implementation, configuration, training, support, and ongoing maintenance of a Computer Aided Dispatch (CAD) software system for White County 911 Communications. The goal is to enhance public safety dispatch operations by providing a modern, reliable, GOVCLOUD-based platform that meets the operational needs of White County 911 Communications and supports efficient dispatch operations.

Work Details

The selected vendor will provide a complete cloud-based CAD software system that includes: - Project management and coordination throughout the implementation process; - System configuration to support operational workflows; - Data conversion from the current CAD system; - Training for dispatch personnel and administrators; - Technical support and software maintenance; - Assistance with required interfaces or integrations with related public safety systems; - A scalable platform capable of supporting future growth and emerging 911 technologies, including Next Generation 911. The proposed system must improve access to critical public safety information while reducing redundant data entry.

Period of Performance

The contract will commence upon mutual agreement between White County and the awarded contractor, covering the initial implementation period followed by an annual subscription and maintenance agreement.

Place of Performance

The services will be performed at White County 911 Communications located in Cleveland, Georgia.

Bidder Requirements

Vendors must demonstrate experience in providing CAD systems for public safety answering points or emergency communications centers. They are required to submit detailed information regarding their proposed solution, including company qualifications, past performance references, and compliance with all applicable laws. Additionally, vendors must provide proof of insurance coverage as specified in the RFP.