Ascom Nurse Call System Maintenance and Repair Service Agreement (Brand Name Only)

Summary (Newest Update)

Background The Department of Veterans Affairs is issuing a contract for the maintenance and repair of the ASCOM Nurse Call System at the Fayetteville Coastal VA Health Care System. The goal of this contract is to ensure the ongoing operational functionality of the nurse call system, which is critical for patient safety and care. This service agreement is intended to provide comprehensive support, including preventive and corrective maintenance services. Work Details The contractor will be responsible for providing all labor, parts, tools, materials, equipment, supervision, travel, and technical expertise necessary to maintain the ASCOM Nurse Call System in full operational condition. Key tasks include: - Preventive maintenance inspections performed annually, including verification of system functionality and operational testing. - Corrective maintenance services that include troubleshooting system faults and repairing malfunctioning components. - Maintenance services must cover up to 160 hours of corrective repair maintenance per contract year. - The contractor must provide documentation such as maintenance logs and service reports electronically to the designated government representative. - Response times for service requests are categorized by priority levels: Critical (6 hours), High (24 hours), Routine (48 hours). - Compliance with facility security policies and patient privacy requirements is mandatory. Period of Performance The contract period includes a base period from May 18, 2026, to May 17, 2027, followed by two ordering periods extending through May 17, 2029. Place of Performance Services will be performed at the Fayetteville VA Healthcare System located at 2300 Ramsey Street, Fayetteville, NC 28301-3856.