Boston Logan Airport Concierge Service Provision

Background

The Massachusetts Port Authority (Massport) is the owner and operator of Boston Logan International Airport, which serves as a primary domestic and international gateway for New England. Massport is dedicated to connecting Massachusetts and New England to the world safely, securely, and efficiently. The Authority aims to enhance passenger experience and operational efficiency at Boston Logan by introducing comprehensive concierge services that assist passengers from curb to gate and vice versa. This initiative reflects Massport's commitment to community engagement, sustainability, and environmental stewardship.

Work Details

The contract involves providing Concierge Meet and Greet Services at Boston Logan International Airport. Key services include: 1) Meeting arriving passengers at curbside; 2) Transferring passengers from gate to gate; 3) Greeting deplaned passengers at the gate for transport to baggage claims or back to curbside. The successful proposer must detail their proposed services in their response, indicating whether they will operate exclusively or alongside other operators. The proposal must also include a financial model that may consist of a Minimum Annual Guarantee (MAG) and Percentage Payments based on gross revenue generated from the concierge service operations.

Period of Performance

The term of the agreement shall be for two (2) years, with potential options for extension based on performance and service levels.

Place of Performance

Services will be performed at Boston Logan International Airport located in East Boston, Massachusetts.

Bidder Requirements

Proposers must demonstrate qualifications through experience in managing concierge services at airports. They are required to submit financial statements audited by a Certified Public Accountant for the last three years, along with credit references. Proposals should also comply with non-discrimination policies as outlined by federal and state laws, encouraging participation from Minority-owned Business Enterprises (MBEs), Woman-owned Business Enterprises (WBEs), and small businesses.