Continuation of Payment Processing Services

Background

The New Mexico Taxation and Revenue Department (TRD) is seeking to continue its existing Credit/Debit Card Payment processing services through a sole source contract with Grant Street Group, Inc. This continuation is necessary to maintain the current payment processing capabilities for customers utilizing various payment channels, including the Gentax-Taxpayer Access Point (TAP) website and Interactive Voice Response (IVR) systems. The goal of this contract is to ensure uninterrupted service while adhering to compliance requirements.

Work Details

The contractor will provide ongoing Credit/Debit Card Payment processing services, including: 1. Interface with existing systems to maintain payment processing capabilities. 2. Ongoing maintenance for all software, equipment, terminals, and devices used in the payment processing system. 3. Compliance with security and data protection standards as outlined in the New Mexico Payment Card Industry Data Security Standards. 4. Services must include mandatory functionalities such as Point of Sale (POS) terminals, public online web portal access, and interfaces with IVR systems. 5. Optional services may include advanced payment technologies like mobile payments and kiosks. 6. Equipment provision and maintenance for POS service upgrades including EMV-capable terminals, printers, and other necessary items. 7. Reporting capabilities that allow real-time access to transaction data in various formats.

Period of Performance

The contract will be performed over a period of 6 months from July 1, 2026, to December 31, 2026.

Place of Performance

Services will be performed at various locations throughout New Mexico where TRD operates, including ACD Field Offices and MVD Field Offices.

Bidder Requirements

The prospective contractor must have an active SHARE Vendor Number (0000126874) and must comply with all federal and state laws regarding payment processing services. There are no specific set-aside certifications or local requirements mentioned.