EnCaption 4 Closed Captioning SLA (VA-26-00048911) Avery/Morgan

Summary (Newest Update)

Background The Department of Veterans Affairs (VA) is issuing this contract to provide EnCaption 4 Closed Captioning support services for the Institute for Learning, Education and Development (ILEAD). The goal of this contract is to ensure continuous support and maintenance of closed captioning services, which are essential for enhancing accessibility and communication within the VA's educational programs. Work Details The contractor will provide annual EnCaption 4 Closed Captioning support services that include: - 24/7 telephone and email support from US-based support engineers. - Software upgrades at no additional costs during the support coverage, typically consisting of 3 to 4 updates per year. - Support for covered EnCaption closed captioning ASR appliances with specific serial numbers. - The contract includes multiple option periods extending from the base period through four additional option years, each providing similar support services. Period of Performance The base period of performance begins on August 26, 2026, and ends on August 25, 2027. There are options to extend the contract for up to four additional years, with each option period lasting one year. Place of Performance The services will be performed at the Department of Veterans Affairs locations as specified in the contract documentation.