Lockbox Remittance Processing for Utility Payments Turnkey End-to-End Solution

Background

The City of Raleigh, the capital of North Carolina, is seeking a qualified service provider to deliver Lockbox Remittance Services for water, sewer, and solid waste services. The City aims to ensure efficient, secure, and cost-effective processing of mail-in utility payments for approximately 220,000 customers. The City emphasizes its commitment to environmental sustainability and innovation while providing high-quality services to its citizens.

Work Details

The selected service provider will deliver a turnkey end-to-end solution that includes: - Daily mail pick-up; - Payment processing for standard and nonstandard items with same-day deposit capabilities; - All necessary personnel, equipment, facilities, and transportation for secure handling, processing, storage, and delivery of remittance items. Specific requirements include: 1. System Interface with Oracle Customer Care and Billing. 2. Daily mail pick-up. 3. Same-day processing and transmission of payment information by 2 PM. 4. Daily deposits to the City’s bank. 5. Secure data handling and confidentiality. 6. Backup plans for service continuity in case of disaster or equipment failure. 7. Imaging and archiving of transaction items for three years accessible to designated City employees. 8. Provision of hard copy or electronic copies upon request with specified retrieval times and costs.

Period of Performance

The contract term will be defined in the final agreement but is expected to cover multiple years with options for renewal.

Place of Performance

Services will be performed in Raleigh, North Carolina.

Bidder Requirements

Proposers must demonstrate substantial experience in providing lockbox processing services at a comparable scale. They must also provide evidence of financial stability, proper licensing/certification by state authorities, insurance coverage for the work performed, and references from similar projects completed within the last five years.