Customer Service And Billing Consultant Services

Background

The Camden County Municipal Utilities Authority (CCMUA) is issuing a Request for Proposals (RFP #2026-12) for Customer Service and Billing Consultant Services. The CCMUA is responsible for providing essential utility services in Camden County, New Jersey. The goal is to enhance its customer service and billing processes through this contract.

Work Details

The selected consultant will provide comprehensive customer service and billing consulting services. This includes evaluating current customer service operations, recommending improvements, implementing best practices in billing processes, and ensuring compliance with relevant regulations. The consultant will also assist in training staff on new systems and procedures as necessary.

Period of Performance

The contract period is not explicitly stated; however, proposals are due on June 2, 2026, at 11:30 AM.

Place of Performance

The services will be performed at the Camden County Municipal Utilities Authority located at 1645 Ferry Avenue, Camden, NJ 08104.

Bidder Requirements

Proposals must comply with the requirements of P.L. 1975, c.127 (N.J.A.C. 17:27) and N.J.S.A. 10:5-31 et seq., as well as P.L. 1999, c. 238 (N.J.S.A. 34:11-56.48 to 57), where applicable.