SOLE SOURCE - Tyler Tech - STAR Maint

Background

The State of Alabama's Public Service Commission is seeking to procure annual maintenance and support for the Tariff & Application System (STAR), which is a proprietary software product developed by Tyler Technologies, Inc. This solicitation is classified as a sole source project, indicating that Tyler Technologies is the only vendor capable of providing these specific maintenance and support services due to the proprietary nature of the software.

Work Details

The contract entails providing annual maintenance and support services for the STAR software system. Specific details regarding the scope of services include: 1. Technical support for STAR software; 2. Regular updates and patches to ensure optimal performance; 3. Troubleshooting and resolution of issues related to the STAR system; 4. Access to customer service representatives for assistance; 5. Documentation updates as necessary.

Period of Performance

The contract will be effective for one year from the date of award, with options for renewal annually up to a total period not exceeding five years.

Place of Performance

Services will be performed remotely, with potential on-site visits as required, primarily serving the needs of the State of Alabama.

Bidder Requirements

Bidders must be registered in Alabama Buys and comply with all state laws regarding procurement. Additionally, suppliers must certify that they are not barred from bidding or entering into a contract due to any legal restrictions. The supplier must also provide proof of compliance with tax obligations in Alabama and verify enrollment in the E-Verify program prior to contract award.