Medical Support Assistant (MSA) Support Services

Project ID: 26-004272 FederalOpportunitiesSynopsis Solicitation

Overview

Agency	NIH Office of Logistics and Acquisition Operations
Deadline	06/04/26
Posted	05/26/26
Estimated Value	<$250,000 (solicitation indicates Simplified Acquisition Procedures, which in most cases, applies to contracts expected to be less than $250K in value)
Set Aside	None
NAICS	561110 - Office Administrative Services
PSC	R699 - Support- Administrative: Other
Location	Bethesda, MD 20892 United States

Description

Primary Latest Change

COMBINED SYNOPSIS/SOLICITATION

Medical Support Assistant (MSA) Support Services This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a separate written solicitation will not be issued. 1. General Information Agency Department of Health and Human Services (HHS), National Institutes of Health (NIH), Clinical Center Office Patient Support Services Department (PSSD)

Contract Type

IDIQ

R699 Support Administrative

Other

Place of Performance

NIH Clinical Center, Bethesda, Maryland

Period of Performance

Base Year plus Three (3) One-Year Option Periods Competition

Full and Open Competition

2. Description of Requirement The National Institutes of Health (NIH), Clinical Center, Patient Support Services Department (PSSD), requires contractor support services for Twenty-Five (25) Medical Support Assistants (MSAs) and One (1) Program Manager to support admissions, reception, scheduling, patient travel processing, customer service operations, and administrative support activities within the NIH Clinical Center. 3. Scope of Services - Customer service and patient reception support - Patient scheduling and admissions processing - Patient travel voucher processing - Administrative and reporting support - Clinical support activities - Staffing continuity and coverage support - Program management oversight 4. Contract Line-Item Numbers (CLINs) See attached excel sheet for CLIN structure 5. Instructions to Offerors - Offerors shall submit separate technical and business quotations. - Technical quotations shall not exceed five (5) pages. - Business quotations shall include fully burdened hourly labor rates. - Quotations shall be based on a 1,920-hour work year per full-time employee. - Offerors shall provide resumes for proposed personnel. - Offerors shall provide a management approach describing staffing continuity, communication, retention, and contingency staffing procedures. - Offerors shall identify personnel authorized to negotiate on behalf of the company. 6. Evaluation Criteria Award will be made to the responsible Offeror whose quotation represents the best value to the Government. Technical factors, when combined, are equal to or more important than price.

Price Reasonableness and Realism

7. FAR Clauses Incorporated by Reference - FAR 52.212-1, Instructions to Offerors Commercial Products and Commercial Services - FAR 52.212-2, Evaluation Commercial Products and Commercial Services - FAR 52.212-3, Offeror Representations and Certifications Commercial Products and Commercial Services - FAR 52.212-4, Contract Terms and Conditions Commercial Products and Commercial Services - FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Products and Commercial Services - FAR 52.217-5, Evaluation of Options - FAR 52.217-9, Option to Extend the Term of the Contract - FAR 52.204-7, System for Award Management - FAR 52.204-13, System for Award Management Maintenance 8. Submission Information Questions are due by May 29, 2026 at 4:30PM EST. Quotations shall be submitted electronically to shasheshe.goolsby@nih.gov no later than June 04, 2026 at 4:30 PM EST. Late quotations may not be considered. Please use RFQ-OALM-26-004272 on the subject line of all correspondence. 9. Notice to Offerors This notice is issued as a combined synopsis/solicitation in accordance with FAR 12.603 and FAR 13.5. The Government intends to evaluate quotations and award without discussions; however, the Government reserves the right to conduct discussions if determined necessary. 10. Attachments

Summary (Newest Update)

Background The Department of Health and Human Services (HHS), specifically the National Institutes of Health (NIH) Clinical Center, is seeking contractor support services for Medical Support Assistants (MSAs) to enhance patient support operations. The NIH Clinical Center is the largest hospital in the U.S. dedicated to clinical research, providing care for patients involved in over 1500 active protocols. The goal of this contract is to ensure efficient admissions, scheduling, and administrative support within the Patient Support Services Department (PSSD). Work Details The contractor will provide Twenty-Five (25) Medical Support Assistants and One (1) Program Manager to perform various tasks including: - Customer service and patient reception support, ensuring a high level of care and responsiveness. - Patient scheduling and admissions processing, including monitoring wait times and notifying care providers upon patient arrival. - Processing patient travel vouchers and invoices related to travel reimbursements. - Administrative support activities such as data entry, report generation, and maintaining patient confidentiality. - Staffing continuity support to ensure coverage during absences. - Program management oversight to coordinate activities effectively. Period of Performance The contract will be performed over a base year with three additional one-year option periods. Place of Performance NIH Clinical Center, Bethesda, Maryland Incumbent Analysis (see Incumbents section for more detail) This opportunity appears to have a confirmed incumbent based on multiple prior NIH Clinical Center Patient Support Services Department awards for Medical Support Assistant (MSA) staffing. BG Consulting Services received IDV/contract awards under 75N90022D00013 totaling $5,921,668 (06/16/22–12/15/25), including MSA-focused periods such as 06/16/23–06/15/25 ($1,147,108) and 06/22/22–06/15/25 ($1,049,003), with work described as providing MSAs in the same program area. The current scope—25 MSAs plus a program manager supporting admissions, reception, scheduling, and patient travel/admin processing—matches the prior MSA support function and appears to be a continuation of that patient support operations staffing effort.

Contacts