Fairfax Software Maintenance, Hardware and Related Services

Background

The Texas Comptroller of Public Accounts (CPA), an agency of the State of Texas, issues this Request for Offers (RFO) to solicit offers from qualified vendors for Fairfax Software Maintenance, Hardware and Related Services. CPA's objective is to obtain services that represent the best value for CPA and the State of Texas. The Treasury Operations Division of CPA oversees check deposit processing and warrant payment operations, which are time-sensitive and require efficient handling. The Division seeks services to perform software maintenance for Fairfax check processing software to support its operations.

Work Details

The Successful Respondent shall provide the following services: 1) Software Maintenance and Technical Support including telephone and online support, error corrections, software updates, upgrades, patches/fixes, enhancements/releases, and technical documentation; 2) Hardware provision of a Digital Check TellerScan TS240 Document Feeder Check Scanner or equivalent with specified processing capabilities; 3) Optional features or services as described in Price Schedule 2; 4) Training for CPA staff on Quick Modules Software; 5) Supplemental Services as needed based on Statements of Work provided by CPA.

Period of Performance

The initial contract term is from September 1, 2026 through August 31, 2027, with options to extend for up to four additional one-year periods.

Place of Performance

Services will be performed at locations designated by the Texas Comptroller of Public Accounts in Austin, Texas.

Bidder Requirements

Respondents must comply with specific insurance requirements including Commercial General Liability Insurance ($1 million per occurrence), Professional Liability Insurance ($1 million per occurrence), Workers Compensation Insurance, and a Blanket Employee Dishonesty Bond ($25,000). Additionally, a criminal background investigation must be conducted on assigned personnel before commencing services. Respondents are also required to submit a completed Veteran Heroes United in Business (VetHUB) Subcontracting Plan if subcontracting opportunities are probable.