Reprographics and Document Management Services

Background

The County of Orange, through its County Executive Office - CPO, is seeking competitive bids for Reprographics and Document Management Services. The goal of this contract is to provide essential services to support the County's various departments and their operational needs. The County emphasizes the importance of reviewing all solicitation documents thoroughly before submitting bids.

Work Details

The Contractor will provide Reprographic and Document Management Services on an as-needed basis, which includes but is not limited to: 1. Maintaining a telephone answering system with live coverage from 8:00 AM to 5:00 PM PST, five days a week. 2. Responding to service requests within eight hours. 3. Providing emergency service response within one hour. 4. Generating monthly/quarterly reports as requested at no cost. 5. Guaranteeing all work and redoing any project that does not meet specifications at no additional charge. 6. Owning or having access to a fleet of vehicles for delivery needs, equipped with communication systems. 7. Completing rush orders within specified time frames without additional costs. 8. Providing mailing services as required by user departments. 9. Offering an online document management system that tracks users and manages bidding tasks for construction projects, including the ability to order prints and manage distribution.

Period of Performance

The contract will commence upon award and will be valid for a period of one year, with options for renewal based on performance and mutual agreement.

Place of Performance

Services will be performed primarily within Orange County, California, with specific locations determined by the requirements of the various County departments.

Bidder Requirements

Bidders must be certified as a Local Small Business (OCLSB) or Disabled Veteran Business Enterprise (DVBE) by the State of California Department of General Services (DGS). Bidders must maintain their principal operations within Orange County and comply with all local business requirements throughout the contract term.