Crisis Stabilization

Background

The contract is issued by the State of Maine, focusing on the provision of behavioral health crisis support through the Statewide Crisis Hotlines, which include the Maine Crisis Line and Maine 988. These hotlines serve as a critical gateway to Maine’s behavioral health crisis system, offering confidential support via call, text, and chat to all residents 24/7/365.

Work Details

The Opportunity Alliance will provide comprehensive crisis hotline services as part of the statewide crisis system. This includes answering calls, texts, and chats related to behavioral health crises. The Opportunity Alliance is the only provider in Maine with a Vibrant Network Agreement required for federal grant funding and has maintained compliance with current 988 Network standards. They have been administering the statewide crisis hotline since its inception in 2018 and have extensive experience in this area.

Period of Performance

The contract period is not explicitly stated but will be reviewed at each contract renewal, indicating an ongoing service provision.

Place of Performance

The services will be performed within the state of Maine, specifically through the Maine Crisis Line and Maine 988 contact centers.

Bidder Requirements

The Opportunity Alliance must hold a Vibrant Network Agreement as required by federal grant funding for this service. There are no other bidders as this service is sole sourced to them due to their unique qualifications and compliance with industry standards.