Justification and Approval Crisis Management System SaaS

Summary (Newest Update)

Background The Federal Emergency Management Agency (FEMA) intends to award a firm-fixed-price, sole-source contract to ESi/Juvare for a Software-as-a-Service (SaaS) solution known as the Unified Command Platform. This platform will serve as FEMA's enterprise Crisis Management System. This decision follows a recent Business Analysis indicating that transitioning to a SaaS model with the current proprietary vendor is the most cost-effective and timely approach to maintain mission continuity and meet operational needs. The Crisis Management System is essential for managing disaster response operations across various levels of government and non-governmental organizations. Work Details The Unified Command Platform will provide hosting in a FedRAMP High environment, system operations and maintenance, cybersecurity and patch management, elastic scaling, configuration and migration of existing workflows and data, and user support for approximately 28,000 users nationwide. The platform supports Incident Action Planning, situational awareness, resource tracking, and ensures timely access to critical information for decision-makers during disaster response. It includes advanced data exchange capabilities that enhance collaboration among federal, state, local, tribal, territorial, and non-governmental partners. Period of Performance The contract includes a base period and option periods extending through December 2025. Place of Performance The services will be performed in a cloud-based environment authorized under the Federal Risk and Authorization Management Program.