Employee Recognition Service (VA-26-00052104)

Project ID: VA2600052104 FederalOpportunitiesSources Sought

Overview

Agency	TAC New Jersey
Deadline	04/23/26
Posted	04/15/26
Estimated Value	$300,000 - $800,000 (AI estimate)
Set Aside	None
NAICS	541519 - Other Computer Related Services
PSC	7A21 - IT And Telecom - Business Application Software (Perpetual License Software)
Location	Orlando, FL United States

Description

Primary Latest Change

Summary

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Orlando Veterans Affairs Healthcare System (OVAHCS) has a requirement for a Healthcare driven digital, cloud based employee recognition platform that enables employees, patients, caregivers, and family members to recognize Orlando VA Health Care System (OVAHCS) clinical and non clinical staff for exemplary customer care and support. The platform shall utilize a push/pull technology approach to healthcare employee recognition by facilitating real time feedback from patients, peers, caregivers, and family members (pull), and by delivering personalized recognition and actionable data to staff (push). The platform shall include, at a minimum, the capability to: - Generate detailed reports measuring patient satisfaction, patient safety, and staff recognition data. - Capture real time, in the moment patient feedback. - Provide prioritized, real time results and insights. - Offer marketing and communication tools that support efforts to improve patient experience and employee engagement. The platform shall be accessible on any Android or Apple device. The system shall support unlimited data pulls by the organization and must accommodate up to 6,648 OVAHCS employees. The Contractor shall provide technical support services sufficient to ensure full and continuous functionality of the platform for all covered users.

RESPONSE SUBMISSION

Responses are limited to 10 pages. Marketing materials will not be reviewed. Please submit responses via email to: Allison Fulton, Contract Specialist Allison.Fulton@va.gov Mina Awad, Contracting Officer Mina.Awad@va.gov Responses are due no later than 2:00 PM EST, April 23, 2026. Email file size must not exceed 5 MB. Mark submissions as Proprietary Information if applicable.

Summary (Newest Update)

Background The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Orlando Veterans Affairs Healthcare System (OVAHCS) requires a healthcare-driven digital, cloud-based employee recognition platform. This platform aims to enable employees, patients, caregivers, and family members to recognize OVAHCS clinical and non-clinical staff for exemplary customer care and support. The goal is to enhance employee engagement and improve patient experience through real-time feedback and recognition. Work Details The platform must include the following capabilities: - Generate detailed reports measuring patient satisfaction, patient safety, and staff recognition data. - Capture real-time, in-the-moment patient feedback. - Provide prioritized, real-time results and insights. - Offer marketing and communication tools that support efforts to improve patient experience and employee engagement. The system should be accessible on any Android or Apple device, support unlimited data pulls by the organization, and accommodate up to 6,648 OVAHCS employees. The contractor is also required to provide technical support services to ensure full functionality of the platform for all users. Place of Performance Orlando Veterans Affairs Healthcare System (OVAHCS)

Contacts

Contact name	Allison Fulton
Contact email	allison.fulton@va.gov
Contact phone	None
Secondary contact name	Mina Awad
Secondary contact email	mina.awad@va.gov
Secondary contact phone	(848) 377-5195