Case Work for Emergency Sheltering and Housing Program

Background

The Florida Division of Emergency Management (FDEM) is issuing a Request for Proposal (RFP) to establish contracts with multiple Contractors for Case Work missions related to Non-Congregate Sheltering (NCS) and/or State-Managed Direct Housing (DH). The goal of this solicitation is to conduct program intake, eligibility verification, provide a digital system of record, and manage contact center operations. This initiative is in response to the Disaster Recovery Reform Act of 2018, which allows FEMA to conduct a State-Administered Direct Housing Grant Program. Although this pilot program was not fully implemented by FEMA, Florida aims to maintain a standby contract for future State-Managed Direct Housing missions that may be authorized by FEMA.

Work Details

Contractors will be responsible for providing qualified staff, program management services, case work services, a public-facing intake portal, a digital system of record, and a 24/7 contact center necessary for mission execution. Specific tasks include: conducting program intake and eligibility assessments; managing case work services tied to disaster recovery needs; ensuring compliance with federal and state data security regulations; providing ongoing case management and client progress tracking; and maintaining effective communication with local, state, federal, nonprofit partners, and Long Term Recovery Groups (LTRGs). The proposal must also detail the technology solution for managing client data securely while ensuring compliance with the Privacy Act of 1974 and Florida Cybersecurity Standards.

Period of Performance

The initial term of the contract will begin upon execution and shall last for three years. There is an option for renewal upon mutual agreement between the parties involved. Pricing must remain consistent throughout the initial term but may increase in subsequent renewal years.

Place of Performance

The services will be performed statewide in Florida as required by the Agency during emergency situations.

Bidder Requirements

Respondents must demonstrate their ability to meet specific qualifications including experience in disaster case work services related to FEMA programs. They should also provide evidence of registration with MyFloridaMarketPlace and complete an electronic Florida Substitute Form W-9 prior to contract execution. Additionally, certifications as Women or Minority Business Enterprises or Service-Disabled Veterans are encouraged but not mandatory.