ServiceNow_IHS1527016

Project ID: IHS1527016 FederalOpportunitiesSources Sought

Overview

Agency	HHS Office of the Assistant Secretary for Administration
Deadline	06/30/26
Posted	06/16/26
Estimated Value	$3,000,000 - $12,000,000 (AI estimate)
Set Aside	BICiv
NAICS	541519 - Other Computer Related Services
PSC	7A21 - IT And Telecom - Business Application Software (Perpetual License Software)
Location	Rockville, MD 20857 United States

Description

Primary Latest Change

Headquarters (HQ)/Office of Information Technology (OIT) requires Service Now software license renewal to include modules such as Human Resources (HR), Information Technology Service Management (ITSM), and Information Technology Operations Management (ITOM) agency wide. These software licenses enable IHS users with IT, HR, and Operations that supports ticketing, administration, and management.

Summary (Newest Update)

Background The Headquarters (HQ)/Office of Information Technology (OIT) is seeking to renew software licenses for ServiceNow, which includes essential modules such as Human Resources (HR), Information Technology Service Management (ITSM), and Information Technology Operations Management (ITOM). This renewal is aimed at supporting IHS users across IT, HR, and Operations by facilitating ticketing, administration, and management functions. Work Details The contract involves the renewal of ServiceNow software licenses that encompass the following modules: - Human Resources (HR) - Information Technology Service Management (ITSM) - Information Technology Operations Management (ITOM) These licenses are intended for agency-wide use to enhance operational efficiency in ticketing and management processes. Period of Performance The response to this Request for Information (RFI) must be submitted no later than 06/30/2026 at 9:30 AM Eastern Time. Place of Performance The services will be performed agency-wide within the Indian Health Service (IHS). Bidder Requirements Vendors must be certified resellers of ServiceNow licenses and subscriptions. The RFI specifically seeks responses from Indian Economic Enterprises (IEE) and Indian Small Business Enterprises (ISBEE).

Contacts