ServiceNow Licenses

Summary (Newest Update)

Background The Headquarters (HQ)/Office of Information Technology (OIT) is seeking to renew ServiceNow software licenses, which include critical modules such as Human Resources (HR), Information Technology Service Management (ITSM), and Information Technology Operations Management (ITOM). These licenses are essential for enabling IHS users in IT, HR, and Operations to effectively manage ticketing, administration, and overall management processes. Work Details The contract involves the renewal of ServiceNow software licenses agency-wide. Specific modules included are: - Human Resources (HR) - Information Technology Service Management (ITSM) - Information Technology Operations Management (ITOM) These licenses support various functionalities for IHS users across different departments. Period of Performance The geographic location(s) the product will be delivered to or performed at. Place of Performance The services will be performed agency-wide, specifically for the Indian Health Service (IHS). Bidder Requirements Vendors must be certified resellers of ServiceNow licenses and subscriptions. The RFI seeks information from Indian Economic Enterprises (IEE) and Indian Small Business Enterprises (ISBEE) regarding their technical capabilities to provide these services.