Slate Captain Services to Support and Optimize MUW's Slate CRM Environment

Background

Mississippi University for Women (MUW) is a publicly supported institution of higher education accredited to award degrees. MUW seeks proposals from qualified vendors to provide part-time Slate Captain services to support and optimize its Slate CRM environment, functioning as staff augmentation rather than traditional consulting.

Work Details

The selected vendor will provide a dedicated Slate Captain for 20 hours per week over a one-year contract term, with an option to renew annually up to five years. The Slate Captain will perform ongoing operational and optimization duties within the Slate CRM, including: - Day-to-day configuration and administration - Development and maintenance of workflows, forms, queries, and automation - Support for admissions processes - Troubleshooting - Data integrity enforcement - Reporting and dashboards - Communication plan development - Collaboration with MUW staff on process improvements - Knowledge transfer and training. The vendor must ensure compliance with MUW policies and applicable regulations.

Period of Performance

The contract will commence upon receipt of all required approvals, estimated to be July 27, 2026, for a duration of one year with the option for annual renewal up to five years.

Place of Performance

The services will be performed remotely, as the individual assigned as the Slate Captain is not expected to be embedded on campus.

Bidder Requirements

Vendors must demonstrate extensive experience supporting Slate CRM in higher education, have served as a Slate Captain or in an equivalent role, possess knowledge of admissions workflows, and be licensed in the State of Mississippi. Additionally, vendors must be Technolutions Slate Platinum Partners at the time of proposal submission.