Fairgrounds Ticketing Services Platform

Background

The Metropolitan Government of Nashville & Davidson County, Tennessee (Metro) is seeking a technology vendor to provide a Fairgrounds Ticketing Services Platform. This initiative is part of Metro's broader mission to enhance public services through effective information technology solutions. The document outlines the IT environment and expectations for potential vendors, emphasizing the importance of cost-effectiveness, security, and supportability.

Work Details

The vendor must provide a ticketing services platform that integrates with Metro's existing IT infrastructure, including Microsoft Active Directory for authentication and Microsoft SQL Server as the preferred database. The solution should support single sign-on functionality using Metro's AD accounts and must be robust enough to handle user accounts from multiple peer domains. The platform should be browser-based and compatible with Metro's preferred cloud hosting provider, Microsoft Azure. Additionally, it must comply with Metro's security policies, including backup and recovery solutions, patch management processes, and adherence to encryption standards. Vendors are required to document their solutions' compatibility with existing systems and provide details on network communication requirements.

Period of Performance

The contract will be performed over a specified timeframe as determined in the solicitation process.

Place of Performance

The services will be performed within the Metropolitan Government of Nashville & Davidson County, Tennessee.

Bidder Requirements

Vendors must comply with specific certifications and requirements outlined by Metro. This includes completing the Metropolitan Government’s Information Security Agreement Questionnaire if they intend to provide software or hardware, connect to the Metro network, or access or store Metro data. Additionally, vendors must ensure their solutions meet Metro’s standards for security and data privacy.