Annual Maintenance Renewal of Software and Licenses for Medical, Fire, and Police Dispatch System

Background

The San Juan County Communications Authority is seeking to renew the annual maintenance for its software and licenses related to the Medical, Fire, and Police Dispatch System. This procurement is justified as a sole source due to the unique capabilities and proprietary nature of the services provided by Medical Priority Consultants, Inc., doing business as Priority Dispatch Corp.

Work Details

The contract includes the renewal of various software licenses and maintenance services for the following products: 1. ProQA Production/Live License - Automated call-taking software for Police ($51,425.00) 2. ProQA Training License - Training software for non-live call-taking ($2,475.00) 3. AQUA Case Review Software - Quality assurance case review software base engine ($2,750.00) 4. Xterator Client Server Suite ($3,850.00) 5. Priority Dispatch Protocol Cardset - Licensed manual protocol set for backup ($6,540.00) 6. Protocol Pilot Guide Printed - Resource guide for QA/QL and training reference ($1,194.00) 7. Certification Training On-Site (Per) - Protocol training and certification materials ($17,000.00) 8. Certification Training ED-Q On-site (Per) - Materials and certification for 2 days ($2,620.00) 9. ProQA Software Training Remote - Virtual training session cost per person ($7,160.00) 10. AQUA Software Training Remote - Virtual training session cost per person ($916.00) 11. Implementation Support - Development of quality management program ($33,000.00) 12. Q Base Medical Subscription - Expert case review subscription that auto-renews ($18,480.00) 13. Q Base Fire Subscription - Expert case review subscription that auto-renews ($3,168.00) 14. Q Base Police Subscription - Expert case review subscription that auto-renews ($23,100.00). The total estimated cost for Year 1 is $191,328.

Period of Performance

The contract will cover a period of five years with annual renewals for maintenance and support services.

Place of Performance

San Juan County Communication Authority located in Aztec, New Mexico.

Bidder Requirements

This procurement is classified as a sole source acquisition due to the proprietary nature of the services provided by Priority Dispatch Corp., which is the only provider of these specific dispatch systems and related support.