Clinical Staff Office Optimization Services

Background

The University of Iowa, located in Iowa City, Iowa, is a prominent public university recognized for its academic achievement and leadership in research. The university's health system, University of Iowa Health Care, provides comprehensive medical services and is committed to delivering high-quality care. The goal of this contract is to engage qualified suppliers to provide clinical staff office optimization services to enhance operational efficiency within the clinical staff office.

Work Details

The successful supplier will be expected to fulfill the following scope of services: 1. Optimize Credential Stream and align operational workflow by establishing KPIs and reports/dashboards to monitor progress and turnaround times. 2. Onboard new team members and develop standard work for roles within the clinical staff office (CSO), including coaching the director and determining Quality Improvement Engineer role responsibilities. 3. Develop standard work expectations based on job duties for supervisors and specialists, ensuring workflows are consistent and measurable to achieve KPIs. 4. Update policies guiding work processes. 5. Optimize pre-CSO workflows related to recruitment/hiring/application processes, enhancing communication with departments during primary source verification (PSV) and committee processes.

Period of Performance

The initial duration of the contract will be one year from the effective date, with potential extensions for up to four additional one-year periods, totaling a maximum agreement duration of five years.

Place of Performance

The services will be performed at various locations associated with the University of Iowa Health Care system in Iowa City, Iowa.

Bidder Requirements

Suppliers must demonstrate compliance with all stated requirements including providing documentation substantiating qualifications in areas such as expertise in credentialing processes, experience with similar institutions, and adherence to insurance requirements as specified in the solicitation.