Utility Department Collection Agency Services

Background

The City of North Las Vegas is seeking proposals from qualified vendors to provide Collection Agency Services for delinquent fees and fines associated with the City’s Utility Accounts. The goal of this contract is to enhance the collection efforts for these accounts while maintaining a respectful and informative approach in communications with debtors.

Work Details

The selected service provider will perform collection efforts that include letters, skip-tracing, telephone calls, and credit bureau inquiries. Legal action against debtors is prohibited without prior authorization from the City. The service provider must operate in all 50 states and ensure that all correspondence with debtors is approved by the City to avoid any harassing language. The service provider will bear all costs related to development and postal services. Monthly reports detailing aged receivables, amounts collected, and debtor statuses are required, along with an annual report on uncollectable accounts. The service provider must also communicate electronically and comply with the City's IT policies. Additionally, they must submit audited financial statements upon request, obtain a City business license, and be bonded and insured.

Period of Performance

The contract will commence on the Effective Date and will have a term of three years with two optional one-year extensions at the discretion of the City Manager.

Place of Performance

Services will be performed primarily within the jurisdiction of North Las Vegas but must accommodate collections across all 50 states.

Bidder Requirements

Respondents must provide evidence of appropriate licenses as required by Nevada law prior to submission. They must also submit a current occupational license, be bonded and insured, and provide audited financial statements upon request. Additionally, they should not have any history of litigation or complaints regarding improper collection practices.