Comprehensive Cost and Requirement (CCaR) DoW Enterprise Maintenance

Summary (Newest Update)

Background The Department of War (DoW) is seeking to modernize its acquisition processes and enhance inter-service collaboration across the Air Force, Army, and Navy. The goal of this contract is to provide an enterprise-level usage and maintenance license for the Comprehensive Cost and Requirement (CCaR) software, which is a critical program and financial management tool. This initiative aims to transition from a limited Air Force-only procurement model to a consolidated, enterprise-wide software license that broadens access for additional organizations within the DoW acquisition community. Work Details The contractor will provide an enterprise-level usage and maintenance license for CCaR software, allowing unlimited users across all DoW components, currently expected to be approximately 24,950 users. Maintenance services will include installing all CCaR software upgrades and patches made generally available by the contractor. Additionally, the contractor will offer Tier 1 help desk support, providing remote technical assistance Monday through Friday from 6:00 AM to 9:00 PM EST. This support includes troubleshooting common problems, resolving log-in issues, verifying proper setup, addressing navigation issues, and ensuring proper deployment of software upgrades. Tier 2 help desk support will also be provided for critical database administration and security maintenance issues by database administrators and functional CCaR support personnel. The contractor must ensure timely responses to help desk contacts with a maximum allowable wait time of five minutes and resolve trouble tickets within forty-eight hours for non-critical issues.