Pbx Iv

Background

The Maryland Insurance Administration (MIA) is seeking to renew warranty and support for its CISCO VOIP Collaboration subscription. This subscription is essential for managing all incoming and outgoing telephone calls, including the main menu, call centers, and voicemails. The maintenance agreement aims to ensure that MIA's phone needs are adequately met.

Work Details

The contract includes the renewal of warranty and support services for the CISCO VOIP Collaboration subscription. Specific services include: 1. Collaboration Flex Plan 3.0 2. Cisco Support Standard 3. EntW On-Premises Calling 4. Session Manager 5. SRST Endpoints (1) 6. On-Premises Smart License - EA (1) 7. Access Smart License (1) 8. Common Area Smart License (1) 9. Unity Connection Smart License (1) 10. Emergency Responder Smart License (1) 11. Cloud Device Registration Entitlement 12. Messaging Entitlement 13. File Storage Entitlement 14. Pro Pack for Cisco Control Hub Entitlement 15. Expressway Rich Media Session included with Flex(1) 16. On-Premises SW Bundle v15 17. Expressway Version 15 Restricted Software 18. On-Premises UCCX Premium Concurrent Agent 19. On-Premises UCCX Standard Concurrent Agent 20. On-Premises UCCX Standard Agent License 21. On-Premises UCCX Premium Agent License 22. On-Premises UCCX Standard & Premium Server Smart Licensing 23. On-Premises UCCX Standard & Premium Media Kit v15.

Period of Performance

The contract is set to begin on June 1, 2026, and will last for a term of 12 months, concluding on May 31, 2027.

Place of Performance

The services will be performed at the Maryland Insurance Administration located at 200 St. Paul Place, Suite 2700, Baltimore, Maryland 21202.

Bidder Requirements

Bidders must comply with the Designated Small Business Reserve requirements and are encouraged to meet the Minority Business Enterprise (MBE) and Veteran-Owned Small Business Enterprise (VSBE) goals set at 0% for this contract.