Research Operations Support

Background

The Executive Office of Technology Services and Security (EOTSS) of the Commonwealth of Massachusetts is responsible for overseeing IT policy and managing technology investments across state agencies. The EOTSS aims to enhance digital experiences for residents through the Commonwealth Digital Roadmap program, which focuses on user-centered design and research to improve interactions with government services. This RFQ seeks to procure a platform for managing research operations, including participant communications and scheduling, as part of this initiative.

Work Details

The contract will involve the purchase of a platform designed to handle Research participant Customer Relationship Management (CRM), communications, scheduling, and incentive distribution. The expected usage includes: - 12+ users (Researchers, Product Managers, Design Leads, etc.) - 15,000+ contacts - Multiple user panels per state organization. EOTSS reserves the right to procure additional related products and services as a result of this RFQ.

Period of Performance

The estimated term for any contract resulting from this RFQ is an initial 12-month period, with options for renewal or extension upon written agreement by both the awarded bidder and the Agency.

Place of Performance

The contract will be performed at locations specified by the Commonwealth of Massachusetts; however, specific geographic locations are not detailed in the solicitation.

Bidder Requirements

Bidders must be registered on Statewide Contracts ITS60 (Cloud Solutions) and ITS75 (Software and Services). They must comply with all applicable legal and regulatory requirements regarding data types such as Personally Identifiable Information (PII), Payment Card Information (PCI), and Protected Health Information (PHI). Bidders are also required to provide information on their security practices and demonstrate compliance with Enterprise Information Security Standards.