Student Engagement and Enrollment SaaS CRM Solutions for Community College System

Project ID: Doc2159524699 State|LocalOpportunities

Overview

Agency	North Carolina Community Colleges Systems [NC]
Deadline	05/07/26
Posted	04/23/26
Estimated Value	$5,000,000 - $20,000,000 (AI estimate)
Set Aside	Not Provided
NAICS	Not Provided
PSC	Not Provided
Location	North Carolina

Description

Primary Latest Change

The State of North Carolina is developing plans to enhance and modernize student engagement and enrollment infrastructure across the North Carolina Community College System (NCCCS). As part of this effort, the NCCCSO Programs and Student Services Division is exploring scalable solutions that enable a more personalized, efficient, and data-informed approach to recruitment and student lifecycle management, while also supporting consistency and alignment across institutions.This Request for Information (RFI) is intended to collect information and recommendations regarding Software as a Service (SaaS) solutions that provide enhanced functionality for communications, event management, application submission, workflow automation, and data analytics aligned with the full student lifecycle (recruitment through completion). This includes capabilities that support colleges' engagement with businesses, employers, and external partners, such as workforce outreach, work-based learning coordination, and ongoing employer relationship management. The RFI also seeks insight into implementation approaches that can be standardized and scaled, integration capabilities across common enterprise systems, and best practices for supporting colleges at varying levels of CRM maturity within a unified framework.

Summary (Newest Update)

Background The State of North Carolina is enhancing and modernizing the student engagement and enrollment infrastructure across the North Carolina Community College System (NCCCS). The Programs and Student Services Division of NCCCSO is exploring scalable Software as a Service (SaaS) solutions that provide a personalized, efficient, and data-informed approach to recruitment and student lifecycle management. This initiative aims to support consistency across institutions while engaging with businesses and external partners. Work Details The RFI seeks information on SaaS solutions that include functionalities for communications, event management, application submission, workflow automation, and data analytics throughout the student lifecycle from recruitment to completion. Specific capabilities requested include: - Engagement with businesses and employers for workforce outreach and work-based learning coordination. - Implementation approaches that can be standardized across all 58 colleges. - Integration capabilities with common enterprise systems. - Best practices for supporting colleges at varying levels of CRM maturity. Detailed responses should cover system capabilities, implementation strategies, support models, security compliance (e.g., FERPA), integration with existing systems (e.g., Ellucian), data management/reporting features, workflow automation tools, user experience considerations, performance architecture, and scalability. Period of Performance Responses to this RFI must be submitted by May 13, 2026. The RFI process is intended for informational purposes only and does not constitute a commitment to procure services. Place of Performance The contract will be performed within the geographic locations of the fifty-eight (58) North Carolina Community Colleges. Bidder Requirements Vendors must demonstrate their understanding of the diverse needs of community colleges in North Carolina and provide detailed responses that align with the State’s strategic enrollment management objectives. There are no specific set-aside certifications mentioned in the RFI.

Contacts